Travel will live on….From the founder’s desk of Emperor Traveline – Part 4
I am really pumped up this week and all the more excited as the COVID-19 lockdown witnesses’ some form of relaxation in several parts of the country. However, wearing a proper mask, using hand sanitizers regularly and maintaining social distancing at home and office can keep the effects of COVID-19 at bay. There is something interesting coming up on the technology front; this week let us discuss digital traveller and how it can change or perhaps even enhance the travel experience.
Many organisations are well on their way to digital transformation. Businesses in the travel sector should push this harder so as to adapt to the new normal, change customer behaviour and rebuild the trust factor. Built-in digital identification solutions are the future of touchless travel. They also enable organizations to plot multiple data points to efficiently make an individual’s risk profile assessment. If anything, this can improve risk management in real time.
The Word Economics’ Forum Known Traveller Digital Identity initiative is one such initiative to unify a global ecosystem of individuals, authorities, governments, and the travel industry enabling safe and seamless journeys. All the verifiable claims of a traveller’s identity data can be accessed by the ecosystem partners to enhance passenger processing and lower risk. Travellers can customize their own profile, collect digital ‘attestation’ of their ID data, and decide what all is required to be shared.
In a COVID-19 backdrop, a traveller would be able to securely receive and store confidential, verifiable health credentials including immunizations or their health status in their digital identification wallets. This can be integrated with several other trusted, verifiable identification data from private or public entities.
If you think testing and health screening at airports is easy on a wider scale, give it another thought. Under schemes such as Known Traveller Digital Identity, travellers would show consent to sharing their health information and identity before the start of the journey, allowing border officials to carry out the needed risk assessments before the scheduled journey, whilst avoiding queuing and congestion at airports.
Travel will live on….From the founder’s desk of Emperor Traveline – Part 3
Let’s push the limits a bit, precisely what is required if you are part of the wide travel ecosystem to succeed out of the devastating effects of the COVID-19. We have been discussing the impact of technology on the revival of the travel sector in the previous two blogs and we will continue to deal with more technological changes viz. Digital health passports that will turn the tables on in this blog.
Digital health passports:
Health could be embedded in every travel process. A study by the International Air Transport Association (IATA) indicates that the use of masks, visible sanitizing and screening will help enhance passenger’s feeling of safety post-COVID-19.
To date, there is no agreement or standard on the acceptable level of risk for permitting individuals to travel or reopening borders. Until or otherwise any vaccine is developed, the focus will be on shifting to assessing the risk of individual travellers. With the consent of the passengers, airline and travel companies could make use of personal data including underlying health conditions, age and travel history to come up with an individual risk profile.
Efforts to develop heath standards and protocols utilizing digital technology for the travel and tourism industry are still in infancy. Erstwhile, airlines including Emirates have ensured that passengers need to undergo on-site COVID-19 testing. European airports have framed industry guidelines and regulations for passenger health screening.
While not novel a technology, the use of thermal cameras at airports is more prevalent post COVID-19 outbreak. There are many apps built for symptom-tracking and contact-tracing in several countries. Google and Apple are on the verge of finalizing contact-tracing software for developers to put together compatible apps.
New health-screening and tracking tools ensure the safety of passengers. All said and done privacy and data issues too have to be dealt with all the while. Any solution has to be fully transparent and secure if the travellers are to approve them for wider use. Sharing of data on a ‘need to know’ and ‘authorized to know’ basis, with prior consent conforming applicable guidelines and regulations should be in place.
Travel will live on….From the founder’s desk of Emperor Traveline – Part 1
I wrote a blog previously on a world without travel, and the response I received from the users made me write a sequel to it. There were many I would call them pessimists during the ongoing COVID-19 lockdown who asked me if the travel industry would ever survive after taking so many punches left, right and centre. I would still say, perhaps even more vociferously than before, that the best is yet to come. Patience holds the key to unlocking the revival of the industry within. Yes, let me repeat, within. What lies ahead lies in how the travel industry will shape itself in the days to come.
Technology, for instance, can play such a huge role in turning the tables on. Now, ask me how. There will be a paradigm shift to touchless or contactless travel and a new health safety regime, backed by digital tools will emerge for the safety of the travelers.
Say even if borders reopen, travelers must have full confidence that boarding a plane is absolutely safe and that they will make it to the destination without any hassle. New health safety protocols aided by innovative system needs to be configured in places, though these are yet to be defined. As governments and industry brace themselves to adapt to this fundamental shift in traveller behaviour, the use of biometric and digital identity technology will prove to be indispensible. Only this can restore and instill a sense of confidence whilst also ensuring travellers experience a seamless journey.
All said and done, effectiveness is felt only if the user data is protected. Privacy, data transparency governance and consent may go a long way in ensuring the digital transformation of travel industry is seamless.
Don’t go away; there is more to come. But that’s for another day. Until then, stay indoors and stay safe.
What are the ways by which the travel sector can revive its prospects post COVID-19 pandemic?
The world has been reeling down under the deadly effects of COVID-19 or Corona virus. Lives lost, hopes shattered, jobs axed and businesses in the doldrums, the world is going through the motions. The travel sector, of all business sectors, has taken the most punches left, right and centre. And it seems as if there will be no respite from it. But there are ways by which travel sector can revive itself and emerge stronger.
The need of the hour is a standard travel policy to facilitate travel by air, sea or road. It is imperative that travellers and tourists follow the guidelines and travel policies religiously to safeguard themselves from the effects of COVID-19 in future. The guidelines must cover social distancing, hygiene and protocol followed in public places such as airports, railway stations, bus stops, travel booking and support centres, etc.
Next comes hygiene, the protocol must stress the importance of hygiene as only proper personal and public hygiene, in addition to cleanliness can keep COVID-19 and other infections at bay. Is wearing a face mask essential at all times? Should travellers carry hand sanitizers with them? What should the COVID-19 travel kit contain? What are the safety and precautionary medical tests that will be in place at public places? What are the medical tests that the traveller has to undergo to ensure travel permit? What are the documents that are required for travel permit from a COVID-19 perspective? Do kids require special permit to travel? If so, what are the regulations that will be in place? These are some of the questions and more that the travel policy should encompass for future travel prospects post COVID-19 crisis.
Finally, what are the safety and hygiene standards to be followed by hotels and restaurants? What are the standards to be adopted by the hotel staff and employees? What are the standards to be followed in the commercial kitchen of hotels and restaurants? Does the hotel or the restaurant need to adopt takeaway as a mandatory feature and more. Online/Mobile booking and digital payment modes must be promoted by the Government for public to stay away from infection.
